Privacy Policy and Cookie Information

The processing of personal data is based on the current data protection legislation, specifically:

• Contractual Relationship
  between Vihreä Älyenergia Oy and the data subject, e.g., when the data subject has entered into an electricity contract with Vihreä Älyenergia Oy.
• Consent
  from the data subject, e.g., when the data subject has consented to electronic direct marketing.
• Legitimate Interest
  of Vihreä Älyenergia Oy and the material connection between Vihreä Älyenergia Oy and the data subject, e.g., when Vihreä Älyenergia Oy uses the data subject’s data for marketing or advertising its products and services, or processes the data internally.
• Legal Obligation
  of Vihreä Älyenergia Oy, e.g., when Vihreä Älyenergia Oy retains customer data to comply with accounting or other mandatory legislation.

Data is retained only as long as necessary to fulfill the purposes defined above. Customers can also influence the retention period through the options described below.

Register Content

From customers and potential customers who have given marketing or contact permissions, the following necessary information is collected and stored for the purposes mentioned above. The information collected can include, but is not limited to:

Customer Data

Customer Information

• Name
• Personal ID number
• Customer number
• Legal or natural person
• Language code
• Contact details (e.g., phone number and email address)

 
Usage Site Information

• Street address
• Postal code
• Post office location
• Type of residence and ownership status
• Timing of use
• Heating type
• Estimated electricity consumption or actual consumption data (statistical data)
• Main fuse size
• Electricity connection details

 
Billing and Payment Information

• Billing address details
• Due date
• Billing frequency
• Billing method
• Bank account number
• Payment details

 
Other Information

• Customer feedback and other contacts with customer service, including customer service calls between the customer and the data controller
• Customer satisfaction information
• Legal information regarding direct marketing, remote selling, and other direct marketing permissions and refusals
• Information about membership in customer loyalty and similar systems of the data controller and partner companies, and any benefits associated with these systems
• Other information obtained with the customer’s or potential customer’s consent or authorization, necessary for fulfilling the requested service

 
Observed Service and Application Usage Data

• Actions and behavior performed in the service or application, such as visits to specific pages, purchases made, searches conducted or statistics of functionality used in the application
• Timing, frequency, and duration of visits
• Browser type and operating system
• Device type, such as computer or mobile device
• IP address
• Session time and duration
• Screen resolution and operating system
• Unique identifier, such as cookie or device ID
• Interaction with communications, such as whether the customer clicked on an email sent to them
• Other information collected with user consent

Derived Information from Service Usage

Through analytics, it is possible to derive, for example, a customer’s potential areas of interest or segment the customer into a specific target group based on observed service usage and/or information provided by the customer.

Regular Sources of Information

Information about customers is obtained from the customers themselves, for example, through requests for proposals, orders, contracts, and other interactions, as well as from data generated or recorded from the use of the customer’s services or products. Information about potential customers is gathered through competitions, lotteries, and telemarketing. Only the details of those potential customers who have given consent for marketing or contact purposes are recorded.

All contacts with Vihreä Älyenergia Oy can be recorded. These recordings are used to verify business transactions, handle complaints, and develop customer service.

Personal data may also be collected, stored, and updated from the Population Register Centre, Suomen Asiakastieto Oy, and other registries providing address, update, and similar services. Data is also updated based on the rules for information exchange in the electricity market published by the Energy Industry.

Regular Data Transfers and Transfer of Data Outside the EU or European Economic Area

Data from Vihreä Älyenergia Oy’s customer register is not regularly disclosed outside of Vihreä Älyenergia Oy without the explicit consent of the customer. In accordance with applicable laws, data may be disclosed to authorities. In compliance with electricity market legislation and relevant industry guidelines, data may be shared with other parties involved in electricity trading (electricity sellers, distribution network operators) and with the data exchange solution manager for the electricity market (Fingrid Datahub Oy) through electronic messaging. Personal data is transferred outside the European Union or the European Economic Area only in accordance with data protection legislation, for example, using model contract clauses approved by the European Commission.

Principles of Register Protection

The customer register information is stored in databases that are protected by firewalls, passwords, and other technical measures. Access to the information is restricted to individuals employed by Vihreä Älyenergia Oy or its authorized agents who need the data for their job duties. Vihreä Älyenergia Oy requires its staff and partners to commit to maintaining the confidentiality of customer data. They have access to user credentials and passwords. Manual records are kept in Vihreä Älyenergia Oy’s premises, which are locked and monitored.

Rights of the Data Subject

Under data protection legislation, the customer has the right to:

• Access their personal data and request the correction or completion of inaccurate or incomplete information, or the deletion of outdated information by sending a written and signed request to Vihreä Älyenergia Oy, visiting Vihreä Älyenergia Oy’s premises in person, or by modifying, completing, or deleting the information themselves through the application.
• Object to the use of their data for direct marketing or remote sales by contacting customer service in writing or by phone, or by using the opt-out link provided at the end of electronic communications.
• Disable or clear cookies through browser settings, or reset the application identifier in mobile device settings as described in the cookie policy.
• File a complaint with the relevant authority if they believe their data has been processed in violation of this privacy statement or applicable data protection legislation.

Contact Information for Exercising Rights

Vihreä Älyenergia Oy / Rene Miettinen
Postal address: Visiokatu 4, 33720 Tampere
Customer service: phone number 029 1800088, Monday to Friday from 8.00 to 16.00